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Terms & Conditions

Welcome to Sunago Education, your virtual English school!

On this page you will find the terms & conditions that apply to all students registered for our programmes.

1. Validity of Class Credits

  • Your class credits are valid for a specified period from the date of your first class:

    • 12 Classes Package - Valid for 12 Weeks

    • 18 Classes Package - Valid for 18 Weeks

    • 24 Classes Package - Valid for 24 Weeks

  • Any unused credits at the end of the validity period will be deemed expired and forfeited.

  • For corporate training packages, the validity of the class credits will be as agreed upon in the training proposal.

2. Class cancellation

  • All cancellations need at least 24 hours notice.  Students need to login to SunagoLearn to cancel their class in the scheduling system. If you cancel with less than 24 hours notice or are absent without notice, you lose your class credit. 


  • If a teacher cancels with less than 24 hours notice, the teacher is obliged to give a class replacement according to your available time. 


  • Students and teachers are allowed to change the class schedule up to 3 times only throughout a programme.


  • For corporate training packages and group classes, Sunago may allow the student to join other available groups. If there are no available groups, the student will be deemed absent for class and no replacement will be arranged.

3. Scheduling

  • Students are responsible to book, manage, and check their scheduled classes on SunagoLearn. Students can book and cancel classes up to 24 hours before the scheduled class time on SunagoLearn. 

  • Sunago is not responsible for any wrong booking times or dates. 

  • For corporate training packages and group classes, Sunago will assist in the class scheduling provided that notice is given 24 hours before the scheduled class time.


4. Assigned Teachers

  • Sunago will match students with the most suitable teacher. You will have classes with the same teacher based on the availability of both you and the teacher. If your teacher is unavailable for any reason, Sunago will assign you another equally qualified teacher.


5. Digital Learning Materials

  • By registering for our programme, you will receive access to digital learning materials including lesson notes, online practices, and digital textbooks. You agree that these are materials assigned to you for your own personal use and you shall not make copies, distribute, or use the materials for commercial purposes. 


6. Certificates

  • Sunago’s Certificate of Completion is awarded in selected programmes. Only students that have a minimum attendance rate of 75% are entitled to this certificate.


7. Refund policy

  • A student may withdraw from the programme after the first lesson and before the second lesson, a refund will be provided subject to any administrative fees imposed. Refunds will be processed within 14 days of the email confirmation.

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